Terms and conditions

The cost given by Kashmir Rides or its representative related to taxi services

Inclusions include ( only for and during the agreed journey plan) :

• Parking, Fuel, Driver’s Night halts and Food charges, Waiting charges and Heating charges. Apart from this, Unless anything is mentioned as inclusion specifically, it will be considered as exclusion.

Exclusions:

• AC ( Air conditioning )
• Pahalgam / Gulmarg /Sonmarg till hotel or main destination parking. Further onwards like Aru, Betaab, Chandan valleys, Zero-point, Drass, and Drung not allowed.
• Chained Jeeps are required for Tangmarg-Gulmarg in heavy snow conditions.
• Chained jeeps required Gund-Sonmarg in heavy snow conditions.
• 9 AM till 6 PM driver duty time, before or later overtime as per table below
• Road blockage, Govt. orders, weather or flight delay etc we are not responsible and no rebates will be there.

Terms

• Anything mentioned in written form is acceptable and discussable, written form can include WhatsApp, SMS, E-Mail from the official phone numbers, mail ID of Kashmir Rides only. Apart from the mentioned above methods of communication everything else is considered as temporary and otherwise disposable.
• The cost /quote given at all times is as per the tour plan and is never based on the Day or Hours used.
• Cab/Taxi As per agreed price and vehicle in writing. In case of non-availability of any specific vehicle, it can be changed to a similar class/type of vehicle without prior information at any point in time.
• Quotes given at any time are considered on a non-AC basis, AC is extra chargeable as per below.

Sedan - Rs 300/journey or 10/KM

SUV - Rs 500/journey or 15/KM

Tempo/Bus - Rs 1000/Journey or 20/KM

The above charges are for during the travelling journey only. 

AC will be turned off on Hilly terrain, Steep slopes, and if the driver deems it necessary at any time.

AC Can not be turned ON for more than 10 minutes when the car is idle before or after boarding the cab.

• The cab will have a standard Music system.
• With you starting from 9 AM till 6 PM Only, further chargeable as per the table below on an hourly basis.

Sedan 200 per hour

SUV 300 per hour

Tempo/Bus 500 per hour

• Wi-Fi enabled on demand as per availability (via phone 4G hotspot on demand). 50 rupees / 1024MB’s used.
• Fit and permitted commercial vehicles by the government.
• Insured as per commercial government rules.
• The cab can be upgraded or changed to a similar category/class/type without assigning any reason.
• One day & one tour on major tourist destinations only. No Detours or extensions, unless mentioned and agreed prior clearly with the Kashmir Rides representative in written form.
• 2 major destinations combined in 1 day will be considered 2 days. Unless discussed and confirmed prior in clear words with Kashmir Rides representative.
• Sightseeing at destinations (Pahalgam, Gulmarg, Sonmarg,)are to be done by local village union taxi, ponies, horses, sledges, chained gear required for Tangmarg to Gulmarg in Heavy snow conditions, ATV rides etc. Local restrictions are in place for outside vehicles. Examples of destinations are Aru Valley, Betaab Valley, Chandanwari, Zero Point, Zojilla, Dras, Kargil, etc
• Timing starts strictly from 9 am to 6 pm and one major tourist destination a day (including Srinagar drop/return ) OR as per agreed itinerary. Timing changes are welcome but it has to be informed, discussed and agreed upon prior. In case of changes in ongoing tours, it will be charged extra as Kashmir Rides seems fit and genuine.
• The rates given are applicable for the same day only till 11.29 PM of same day. 40% advance for booking confirmation, the rest 60% by or before half the tour is completed or the 3rd day of the tour whichever is earlier.
• Permits not included as required for various places like Gurez Valley, Kargil, Leh, Bangus etc.

Policies

• The company undertakes no liability in case of cancellation of trips due to breakdown or for reasons beyond the control of the management. However proportionate refund of fare will be allowed in case no alternate arrangement is made.
• Management is not responsible for your luggage/baggage.
• Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods, Cartoon Boxes etc any other articles that are prohibited under law.
• Maximum baggage allowed per passenger is 15 Kg, Kashmir Rides shall not take responsibility in the event of loss or damage to the passenger luggage.
• The arrival and departure of the bus or cab may be delayed due to some unavoidable reasons like traffic jams, convoy movements, VIP movements, Dignitary visits etc.
• Changes to the origin and/or destination of travel and customer name
  changes are permitted with pricing changes.
• Pets and Animals are not allowed while Journey plans.
• Refund Policy and Cancellation Policy :
• Before 60 Days cancellation fee of a flat Rs 1000 is  applicable
• 30% package cost will be charged as a cancellation fee if cancelled between 59 to 10 days of arrival.
• 40% package cost will be charged as a cancellation fee if cancelled between 10 to 7 days of arrival.
• 50% package cost will be charged as a cancellation fee if cancelled between 7-4 days of Arrival.
• No Refund will be given if cancelled within 3 days of Arrival.
• No refund will be payable for any missed/ or unused services of the tour due to whatever reason.
• Changes to date or time can be made to your booking if you notify us at least 7  days prior to the scheduled departure.
• NOTE PAYMENTS WILL BE REFUNDED IN THE SAME ACCOUNT AS USED FOR MAKING PAYMENTS/ADVANCES
• Maximum Capacity of Vehicles :

Sedan (Etios/SX4/Accent/Manza): Driver + 3 adult passengers only, with Luggage.

Innova / Innova Crysta / Scorpio / SUV: Driver + 6 adults only with luggage.

• For any untoward incident, Kashmir Rides can cancel the booking at any point
  of the tour without assigning any reason. Be it ongoing tours, currently
  active tours, booked, unbooked, confirmed, or unconfirmed.

Driver + 3 adult passengers only, with Luggage.

Innova / Innova Crysta / Scorpio

For any clarification, you can call Kashmir Rides